complaints
Please note that fields marked with * are required. If you provide a contact name or phone number, the date and time of the event must also be completed.
Providing as much detail as possible will help us investigate your complaint thoroughly.
Please note: You do not have to provide any information that may identify you. However, this may limit our ability to investigate a complaint or provide you with feedback.
*Denotes required field.
Contact Us
Thank you for contacting us about your complaint. We take all complaints seriously and when we receive a complaint, we will conduct a thorough investigation.
Your complaint has been forwarded to our Complaints Officer who will respond to your complaint within 5 business days.
We aim to resolve complaints within 10 business days. If the issue is complex and requires more time, we will advise you if this is the case.
Our Complaints Officer will investigate all feedback. If you have provided us with your contact details and consent to be contacted, we will provide you with the outcome of our investigation.
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